Thanks for visiting Research Information.

You're trying to access an editorial feature that is only available to logged in, registered users of Research Information. Registering is completely free, so why not sign up with us?

By registering, as well as being able to browse all content on the site without further interruption, you'll also have the option to receive our magazine (multiple times a year) and our email newsletters.

Swets and Innodata Isogen sign outsourcing pact

Share this on social media:

Innodata Isogen recently announced that it has signed a master services agreement with Swets, the world’s leading subscription services company, to expand their ongoing outsourcing relationship.

Swets handles more than 1.8 million subscriptions annually for thousands of academic, corporate, government and medical organizations across the globe. Pursuant to the agreement, Innodata Isogen will undertake a variety of data management and knowledge process outsourcing activities.

‘Having worked successfully with Innodata Isogen for a number of years now, we are delighted to be expanding our partnership with them,’ said Johan van Campen, chief information & operations officer for Swets. ‘We are relentless in our drive to simplify the management of subscriptions. As a result, we are constantly evaluating our own internal processes and procedures to ensure that we provide the most efficient and effective services and support for our customers. This ongoing partnership will ensure our customers continue to receive the level of service they expect from their trusted intermediary.’

‘Our goal is to help publishers and information services providers like Swets become more competitive,’ said Jan Palmen, head of Innodata Isogen’s publishing practice. ‘With our experience and insight into the challenges faced by all information services providers, we believe we can help Swets find more efficient and innovative ways to deliver information products to their customers and reduce their operating expenses. We are very pleased to have been selected by Swets as their partner for an expanded outsourcing programme.’