NEWS

Reprints Desk comes top in Outsell survey

Reprints Desk was rated first in all four categories of customer satisfaction in a recently published Outsell survey ‘Document Delivery - Best Practices and Vendor Scorecard’.

Conducted by Outsell the study analysed and rated document delivery vendors and found that Reprints Desk came first for depth and breadth of coverage, fair pricing, customer-centricity and ease of doing business.

The study was undertaken in response to information managers continually being challenged by copyright compliance and the distribution and process management of single articles, patents, and other documents.

Joanne Lustig, vice president and lead analyst at Outsell and author of the study, said: ‘Information professionals believe that document delivery is among their five most valuable and important services and they are increasingly opting for outsourcing in lieu of deep intermediation. Full service providers free up library staff for more valuable tasks while enabling the library to continue providing this key service.’

The Outsell study draws attention to the confusing and frustrating landscape of varying requirements for digital rights management (DRM). Users prefer to receive a consistent product, preferably PDFs, but the various protective measures employed by publishers lead to a very uneven user experience.

Twitter icon
Google icon
Del.icio.us icon
Digg icon
LinkedIn icon
Reddit icon
e-mail icon
Feature

As scholarly publishing edges closer to open access, industry players are devising radical ways to cut costs. Rebecca Pool reports

Feature

The need to organise information efficiently and reliably is more important than ever, argues Allan Gajadhar

Feature

The scholarly publishing community will descend on the ExCeL Centre for a two-day event in December, writes Clive Snell

Interview

Pinar Erzin is founder and president of Accucoms

Feature

 Suzanne Kavanagh, director of marketing and membership services at ALPSP, outlines what delegates can expect at their annual conference this September