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De Gruyter brings together customer service and fulfillment across business units

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In January 2015 the publishing-services company Hanseatische Gesellschaft für Verlagsservice (hgv) will take over all customer service, fulfilment, and accounts receivable activities for De Gruyter outside of North and South America.

'hgv is an experienced service provider in the publishing and media industry. We found their broad spectrum of services and strong client orientation to be particularly compelling,' commented Carsten Buhr, CFO at De Gruyter.

The consolidation of customer service, fulfillment, and accounts receivable, as well as the technical application management of the publishing software Klopotek with one service provider is said to mark the final step in De Gruyter's unification process, which has involved the organisational and brand integration of the companies acquired in recent years into the De Gruyter Group.

'Concentrating these activities in the hands of hgv will bring considerable benefits for our customers,' Buhr continued.